Just Eat offer woman £10 compensation for unwanted messages from driver

Life


Just Eat offer woman £10 compensation for unwanted messages from driver

By Emily Reynolds

8 years ago

Food delivery company Just Eat has been criticised after offering a woman just £10 after she received unwanted messages from a driver who dropped off her food. 

Michelle Midwinter, who lives in Gloucestershire, received the messages after ordering from a local restaurant. 

“If you have a bf tell me i don’t want to make any problems [sic]” one message read; the driver signed off with “good night bby see you next time when I get your meal”. 

And, when Midwinter complained to the company, she was advised to leave a bad review of the restaurant on the app and offered a £5 voucher for the “inconvenience” of the messages. When she argued that a voucher missed the point of her complaint, she was offered an extra £5. 

Other women also shared similar experiences. 

The company has now responded to the incident, saying that its initial response was “appalling”.

“This driver has acted in a way that does not represent Just Eat and our core values,” the company said in a statement. “We are investigating this with our restaurant partner and are also speaking to this customer offline and if the customer decides this is a criminal matter and reports it to the police, we will of course assist the police with any investigation.”

“All drivers associated with our restaurant partners must act responsibly and respectfully at all times”.

The ICO has also responded to the incident, saying that it may be a breach of the Data Protection Act. 

Image: Raw Pixel

Share this article

undefined

By signing up you agree to occasionally receive offers and promotions from Stylist. Newsletters may contain online ads and content funded by carefully selected partners. Don’t worry, we’ll never share or sell your data. You can opt-out at any time. For more information read Stylist’s Privacy Policy

Thank you!

You’re now subscribed to all our newsletters. You can manage your subscriptions at any time from an email or from a MyStylist account.